InformationWeek Report: State of Chatbots and Conversational AI

InformationWeek Report: State of Chatbots and Conversational AI

When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technologyโ€”conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution.

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