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Traditional chatbots aren’t built to understand natural language—causing them to often fall flat. They primarily offer basic question/answer pairing—when it works. You can change this with our Intent Matching Agent and an automation platform to supercharge your chatbot.
With conversational AI, you can analyze multi-channel utterances in real-time and match them with known intents to create meaningful conversations. We put multi-channel chat together with our Intent Matching Agent and training engine, then added the ability to use integration and workflows.
Create custom bots from scratch or begin implementation with our default starter configuration. Velentix Conversational AI is built for service management on an industry-leading integration and automation platform. With capable workflow building and the Intent Matching Agent, you can get up and running faster.
To match utterances (a statement or question made by a user) to intents, Velentix leverages its Intent Matching Agent. For any intent, you set a match confidence threshold. When the Intent Matching Agent has a match that meets or exceeds the threshold, expressed as a percentage, it presents a solution.
Using the Intent Matching Agent, bot builders only need to provide a brief one-to-three sentence description of what the intent accomplishes in order to form the foundation the selection agent uses to determine which intent best matches the request. This significantly reduces the time needed to get up and running.
Senior Information Systems Specialist
Banking, Gartner Peer Insights
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Get a faster time to value with the Intent Matching Agent. Analyze incoming text in real-time to match with known intents.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with Velentix.
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